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Managing quality and standards /

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Quality management, the application of standards and client service are as important in post-secondary education as they are in any other business or public service activity. Colleen Liston provides a practical, common sense approach to using procedures and information to demonstrate improved performance and to account for outcomes. She explores questions such as: What is the current state of play on the assessment of quality and standards in universities and colleges? How can the 'quality movement' be successfully adapted to post-secondary education? How can colleges and universities take control of their own quality and standards: what are the principles and guidelines? Managing Quality and Standards confronts both the quality jargon and the cynicism of many academics about the 'quality police'. It is full of practical examples and guidelines for action and will be very useful to managers in universities and colleges worldwide.

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