|aSupporting online students :|ba guide to planning, implementing, and evaluating services /|cAnita Crawley.
|aSan Francisco, CA :|bJossey-Bass,|cc2012.
|axxiii, 262 p. :|bill. ;|c24 cm.
|aThe Jossey-Bass higher and adult education series
|aIncludes bibliographical references (p. 230-244) and index.
|a"Online Student Services and Support is a comprehensive review of all aspects of support services needed by online learners. It argues that while these services are necessary for online students to be successful, they will benefit all students. Based on a decade's worth of published research, it describes the scope of services that should be made available to online students in three separate stages of their college careers. It offers guidelines and standards for these services as outlined by half a dozen national professional organizations; covers the nationally used audit tool developed by the Center for the Transforming Student Services (CENTSS)"--|cProvided by publisher.
Supporting Online Students shows how effective and efficiently delivered support services improve academic success and course retention for online learners. Drawing on a decade's worth of research, Crawley describes the scope of services that should be made available to online students, from admissions and registration to advising and student engagement. The book includes guidelines and standards for these services as outlined by half a dozen national professional organizations, as well as planning and implementation, innovative practices, and specialized services needed by particular online student groups.