| 008 |
|
120309s2013 nyua b 001 0 eng |
| 010 |
|
|a2012008813
|
| 020 |
|
|a9781848729490 : |c(hbk.)
|
| 020 |
|
|a9780203100851 : |c(ebk.)
|
| 040 |
|
|aDLC|beng|cDLC|dTMUE|eaacr
|
| 042 |
|
|apcc
|
| 050 |
00
|
|aHF5549.5.N64|bE46 2013
|
| 082 |
00
|
|a331.25/6|223
|
| 245 |
00
|
|aEmotional labor in the 21st century : |bdiverse perspectives on the psychology of emotion regulation at work / |cedited by Alicia A. Grandey, James M. Diefendorff, and Deborah E. Rupp.
|
| 260 |
|
|aNew York : |bRoutledge Academic, |cc2013.
|
| 300 |
|
|axix, 323 p. : |bill. ; |c24 cm.
|
| 490 |
1
|
|aOrganization and management ; |v48
|
| 504 |
|
|aIncludes bibliographical references and indexes.
|
| 650 |
0
|
|aNonverbal communication in the workplace.
|
| 650 |
0
|
|aEmployees|xAttitudes.
|
| 650 |
0
|
|aCustomer relations.
|
| 650 |
0
|
|aInterpersonal relations.
|
| 650 |
0
|
|aPsychology, Industrial.
|
| 700 |
1
|
|aGrandey, Alicia.
|
| 700 |
1
|
|aDiefendorff, James.
|
| 700 |
1
|
|aRupp, Deborah E.,|d1975-
|
| 830 |
0
|
|aOrganization and management ; |v48
|
Check-outs
: 
Hit：139
Rating：0
Review：0
Trackback：0
